Last Updated: September 23, 2026 | Effective: October 1, 2026 | Version 1.3
BooknBuddy is operated by Book'n Inc. ("Book'n," "we," "our," or "us"), a company incorporated in Alberta, Canada. BooknBuddy is our operating name; Book'n Inc. is the legal entity you are contracting with. These Terms of Service ("Terms") govern your use of our pet care booking software platform available at booknbuddy.com and related services (the "Service").
By registering for, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
You must be at least 18 years old and capable of forming a binding contract to use our Service. By registering, you represent that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.
Business Users may be required to provide verification of their business operations, licensing, and insurance as applicable to their jurisdiction.
Book'n provides:
As a Business User, you agree to:
We strongly recommend that Business Users implement their own:
Business Users must promptly report any incidents, injuries, or emergencies involving pets in their care through our incident reporting system.
As a Customer User, you agree to:
You acknowledge that pet care services carry inherent risks including but not limited to:
Book'n charges Business Users a monthly subscription fee. For Businesses signing up on or after October 1, 2026 there are two ways the subscription is calculated.
(a) Integrated Payments pricing. CAD $39.99 (or USD $29.99) for the month, plus the platform fee in Section 7.2 on card payments processed through Book'n, with no cap. This pricing applies to any calendar month in which at least 50% of the value of the payments the Business records in Book'n is processed through Book'n. Refunded, failed, voided and test transactions are excluded from that calculation.
(b) Flexible Payments pricing. For any calendar month in which the Business does not meet the threshold in (a), the subscription for that month is set by the revenue the Business recorded in Book'n in that month, according to the table below (also published at booknbuddy.com). Any platform fee the Business has paid in respect of that month is credited against that subscription, so that Book'n charges only the difference required to reach the tier. Where those fees equal or exceed the tier, no further subscription amount is charged for that month and no amount is refundable. The subscription is never charged in addition to the platform fee.
The Business's configured billing currency determines which figures apply; the thresholds are not converted between currencies.
How and when it is calculated. Each calendar month is calculated separately and on its own figures, once that month has closed. There is no qualifying or introductory period: a Business's first month is calculated in the same way as any later month, and a month calculated under (b) has no effect on the following month. Any amount arising from a closed month is applied as a separate line on the Business's next invoice. A month that has closed is not re-priced.
Because the subscription is calculated each month from the Business's own recorded activity under a method fixed by this section, the amount payable may differ from month to month; that variation is not a change of price requiring notice. Book'n will make the figures for the month in progress available to the Business within the software. Book'n will give notice in accordance with these Terms before changing the method of calculation, the threshold in (a) or the figures in (b).
Payment methods are not restricted. Nothing in this section requires a Business to accept or decline any payment method. Cash, cheques, bank transfers (including Interac e-Transfer and Zelle), wallets and payments taken through another processor are permitted at all times and carry no Book'n platform fee. They are included in the value of payments recorded for the purposes of (a) and (b).
Existing customers. Businesses subscribed before October 1, 2026 remain on their existing pricing arrangement and are not moved to Flexible Payments pricing by reason of this section. Any future change to their arrangement would be notified separately and in accordance with these Terms.
Beta users receive promotional pricing specified during registration.
In addition to the subscription, Book'n charges a platform fee on card payments processed through Book'n using the Business's connected Stripe or Square account. The fee is tiered on the Business's card volume processed through Book'n in each calendar month, and each rate applies only to the portion of volume within that band:
The calculation resets on the first day of each calendar month. This tiered structure applies to card payments processed on or after October 1, 2026; before that date a flat rate of 1.5% applied.
No platform fee is charged on cash, cheque, bank transfers (including Interac e-Transfer and Zelle), or on payments processed outside Book'n and recorded manually. Payout schedule does not affect the platform fee.
The fee is normally deducted at the time of the transaction and reflected on the Business's invoice. Where the processor does not permit deduction at the time of payment (for example, Square accounts outside Canada), the fee is accrued and invoiced to the Business monthly. The remainder is routed by the processor to the Business's connected bank account under that processor's payout schedule. Standard processor transaction fees charged by Stripe or Square apply in addition to the Book'n platform fee. Book'n may agree a different, negotiated flat rate with a Business in writing.
Clover is not currently available as a payment processor on Book'n Buddy. If Clover support is offered in future, applicable terms and fees will be published before a Business can connect it.
With your consent, Customer Users' payment cards may be saved with the Business's connected payment processor (Square or Stripe) for future charges (for example, for no-show fees or post-service retail). Card details are held by the processor, not by Book'n. Saved-card availability depends on the processor and on the Business's settings. You control which cards are saved and can remove them from your Account Settings at any time.
Businesses may require non-refundable deposits to confirm bookings. The deposit amount and policy are set by the Business and shown to the Customer at checkout. Deposit collection, refunds, and forfeitures are handled per the Business's own policy.
Business Users operating the Till point-of-sale are responsible for collecting and remitting any applicable sales tax, GST/HST, or PST on retail transactions. Book'n records transactions and amounts; the Business is responsible for tax compliance.
Refund and cancellation policies are determined by individual Business Users. Service disputes should be resolved directly with the Business. Payment disputes and chargebacks are handled entirely through the applicable processor's (Stripe or Square) dispute resolution process between the Business and its processor. Book'n does not receive, manage or record dispute outcomes, and Book'n records are not updated automatically when a payment is disputed or charged back.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify, defend, and hold harmless Book'n, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of our Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
By using our Service, you consent to the collection and use of data as described in our Privacy Policy.
The Book'n name, logo, and all related marks are trademarks of Book'n. The Service and its original content, features, and functionality are owned by Book'n and protected by copyright, trademark, and other intellectual property laws.
User-uploaded content: Photos of pets uploaded by Customer Users and daily update photos posted by Business Users remain owned by their uploader. By uploading, you grant Book'n a non-exclusive, royalty-free license to store, display, and transmit the content within the Service for the purpose of operating the Service for you and your counterparty.
You agree that electronic signatures you apply through the Service (for liability waivers, consent forms, terms acceptance, and similar documents) are legally binding and have the same legal effect as handwritten signatures. We record the signature together with the document version, timestamp, and your IP/device to maintain a reliable record.
We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. Upon termination:
We may modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.
These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Calgary, Alberta.
For questions about these Terms, please contact us: